June 16, 2018 - Previously I explained that mapping learning experiences is different from mapping customer experiences. Now it’s time to look at how you can create a learner journey.

August 27, 2017 - Think of a company you love. Chances are that you don’t just love their products or services, but the complete customer experience they offer. Maybe it’s fast delivery, valuable advice or an excellent helpdesk. Many companies use experience maps to analyse and optimize their customer experiences.…